Starlink’s lack of conventional buyer help choices is making life troublesome immediately for brand new customers affected by a bug that reset their accounts. A bunch of shoppers obtained an e mail from firstname.lastname@example.org final night time that stated, “Your Starlink Account Has Been Reset. All pending orders and deposits have been refunded. You’re welcome to go to Starlink.com to position a brand new order at any time utilizing the identical e mail handle.”
One Ars reader who obtained the account-reset e mail contacted us about the issue, and plenty of others are complaining in Reddit threads. Starlink’s account-recovery web page that permits customers to request password resets with an e mail handle or telephone quantity hasn’t been working for them.
“When I attempt to reset my password through the e-mail possibility, I get the error ‘Consumer not discovered,'” we had been informed by Adam, a Starlink buyer in Alabama who most well-liked that we not publish his final title. When Adam tried to reset his password by getting into his telephone quantity, he obtained a textual content message with a password-reset hyperlink. However that did not work, both. “After I kind in a brand new password, I get the error message ‘Consumer disabled,'” Adam informed us.
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