Enlarge / Element of the ethernet ports on an Asus DSL-AC88U router, taken on November 30, 2017. (Picture by Olly Curtis/MacFormat Journal/Future through Getty Photographs)
On Wednesday, Asus router customers world wide took to the Web to report that their units abruptly froze up for no obvious motive after which, upon rebooting repeatedly, stopped working each jiffy as machine reminiscence turned exhausted.
Two days later, the Taiwan-based {hardware} maker has lastly answered the requires assist. The mass outage, the corporate mentioned, was the results of “an error within the configuration of our server settings file.” After fixing the glitch, most customers wanted to solely reboot their units. Within the occasion that didn’t repair the issue, the corporate’s assist workforce suggested customers to save lots of their present configuration settings and carry out a manufacturing unit reset. The corporate additionally apologized.
It was a irritating two days for a lot of customers as they tried to troubleshoot the outage. Asus’ silence throughout that point solely added to the frustration.
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