Yodel.io, an Austria-founded startup that’s developed a “digital receptionist” to assist SMBs and different small groups deal with in and outbound phone-calls, has picked up $1 million in “pre-seed” funding. It brings whole funding to simply over $1.eight million.
Backing this spherical is EXF Alpha, the fund of the European Tremendous Angels Membership, and varied different unnamed European angel traders. This funding shall be used to determine a New York workplace, along with the startup’s current presence in Vienna, London and San Francisco.
In growth since 2016 and a Seedcamp alumni, Yodel’s tech acts as a digital cellphone receptionist that plugs into well-liked group chat purposes akin to Slack, Zapier, and Drift to assist SMBs deal with calls extra effectively. The concept is to offer these small and medium-sized companies with call-handling know-how extra akin to that sometimes obtainable to bigger enterprises however at a worth they will afford.
It’s related considering to Google’s lately launched CallJoy, though Yodel argues its product is best and says it’s already utilized by over 2,000 SMBs in 30 languages throughout 47 nations.
Yodel and CallJoy each provide the flexibility to transcribe calls, handle inbounds by way of “human-like” answering, log calls, tag calls and report calls.
Nonetheless, as well as, Yodel says its tech additionally permits for customisable canned responses, and that its AI is ready to ask for a purpose for the decision after which course of calls accordingly. Different options embody name conferencing, and the flexibility to ship and obtain SMS messages.
“SMBs are caught with old-fashioned cellphone methods that lack flexibility,” clarify two of Yodel’s co-founders, Nina Hödlmayr and Mike Heininger, in an e mail. “On the similar time, prospects of SMBs don’t obtain the assist they count on by way of the cellphone, they need the processes and methods of the multinationals, with out contemplating the backend prices.
The pair argue that by utilizing Yodel, much less well-resourced firms can provide voice calls for purchasers, which they argue continues to be essentially the most direct channel. “That is an efficient means of accelerating gross sales and having fewer unhappy prospects,” they inform TechCrunch.
“The caller receives a greater expertise by being greeted from a digital voice assistant and getting forwarded to the proper group member. The corporate views all data in a single place while not having to change instruments. That is additionally a most important profit for distributed and fashionable groups. Every bit of data is shared and could be collaborated on which improves choices and general inner information”.
Working a typical SaaS mannequin, Yodel costs per “seat” monthly. This features a cellphone quantity per person, limitless inbound minutes and name credit score for outbound calls. There are extra charges for extra outbound minutes and extra cellphone numbers. Relying on options the subscription is with $25 monthly or $35 monthly.