How Asus claims it’s overhauling buyer help after Avid gamers Nexus investigation


The Asus ROG Zephyrus Duo 15 half open from the back.
Picture by Monica Chin / The Verge

Asus’ repute for buyer help has been tarnished, and the corporate is now pledging an extended record of concrete fixes to Avid gamers Nexus. Chief amongst them: should you’ve ever been denied a guaranty restore or charged for a service that was pointless or ought to’ve been free, Asus desires to listen to from you at a brand new e mail handle. It claims these disputes will likely be processed by Asus’ personal employees moderately than outsourced buyer help brokers.

And, after failing to even acknowledge the ROG Ally handheld’s SD card reader points for over a 12 months, the corporate will likely be lastly be issuing a proper assertion concerning the defect subsequent week, Avid gamers Nexus is reporting.

One month in the past, GN revealed that Asus might in some situations cost clients for undesirable and…

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