Garmin’s four-day service meltdown was attributable to ransomware

Garmin logo on an dark wall.

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GPS system and providers supplier Garmin on Monday confirmed that the worldwide outage that took down the overwhelming majority of its choices for 5 days was attributable to a ransomware assault.

“Garmin Ltd. was the sufferer of a cyber assault that encrypted a few of our programs on July 23, 2020,” the corporate wrote in a Monday morning submit. “In consequence, a lot of our on-line providers had been interrupted together with web site features, buyer help, buyer going through purposes, and firm communications. We instantly started to evaluate the character of the assault and began remediation.” The corporate mentioned it didn’t consider private data of customers was taken.

Garmin’s woes started late Wednesday or early Thursday morning as clients reported being unable to make use of a wide range of providers. Afterward Thursday, the corporate mentioned it was experiencing an outage of Garmin Join, FlyGarmin, buyer help facilities, and different providers. The service failure left thousands and thousands of consumers unable to attach their smartwatches, health trackers, and different gadgets to servers that supplied location-based information required to make them work. Monday’s submit was the primary time the corporate supplied a reason for the worldwide outage.

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