Frontier lied about Web speeds and “ripped off prospects,” FTC says

A computer showing a slow-moving loading bar.

Enlarge (credit score: Getty Pictures | Steven Puetzer)

The Federal Commerce Fee right now mentioned it “has moved to cease Web service supplier Frontier Communications from mendacity to customers and charging them for high-speed Web speeds it fails to ship.”

Frontier was sued by the FTC in Might 2021, and on Thursday, it agreed to a settlement with the FTC and district attorneys in Los Angeles County and Riverside County who represented the individuals of California. Frontier should pay $8.5 million to California “for investigation and litigation prices” and one other $250,000 that shall be distributed to Frontier prospects who had been harmed by Frontier’s alleged actions.

Frontier should additionally make adjustments, reminiscent of letting prospects cancel service at no cost and “low cost[ing] the payments of California prospects who haven’t been notified that they’re receiving DSL service that’s a lot slower than the best marketed velocity,” the FTC mentioned.

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