Etsy sellers say a fraud safety program is destabilizing their companies

Illustration of the Etsy logo
Illustration by Alex Castro / The Verge

D., a carpenter and Etsy vendor of a number of years, lately bought a bit of customized, made-to-order furnishings for round $150. The sale itself was enterprise as typical for his or her store — however it got here with a way of exasperation. Their earnings could be tied up for weeks whereas payments, hire, and bills pile up.

Since late June, Etsy has had D.’s account beneath restrictive settings, placing a maintain on the majority of cash that’s coming in as clients place orders. In D.’s case, 75 p.c of earnings from a $150 order, for example, are being held by Etsy — in what’s often called a “cost reserve” — for anyplace between two weeks and 45 days. After Etsy charges, taxes, and different bills are pulled from the remaining 25 p.c D. has entry to, they’re…

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