Cox cuts some customers’ uploads from 30Mbps to 10Mbps—right here’s keep away from it

Ethernet cable tied in a knot.

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James, a Cox cable-Web buyer in Irvine, California, received an unwelcome e-mail on Tuesday from the Web supplier. Cox’s e-mail informed James, who pays $80 a month for broadband, that his 30Mbps add speeds will quickly be diminished to 10Mbps.

A Cox spokesperson informed Ars that James and related clients can maintain their 30Mbps add speeds in the event that they improve to a more recent modem. However that choice wasn’t included within the e-mail to clients, which created the impression that the upload-speed reduce is obligatory until they pay for a dearer Web plan.

The completely different messages given to clients and an Ars reporter recommend that Cox is attempting to get individuals to change to the lower-upload pace plan and is simply mentioning the choice of maintaining the present plan as a final resort. Based mostly on what we have realized, clients who wish to maintain their present add speeds and worth ought to discuss to a Cox customer-service rep and ask for that choice if the rep does not point out it. Clients can maintain their current modems with out dropping Web service solely, however their add speeds shall be reduce until they improve to a brand new modem and select to maintain their current plan. Cox has about 5.three million broadband clients in the US.

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