Cox clients battle again towards sneaky broadcast TV and regional sports activities charges

A stack of $1 bills getting blown off a person's hand.

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Cable TV supplier Cox is dealing with a whole bunch of arbitration calls for alleging that it did not adequately disclose its “Broadcast Surcharge” and “Regional Sports activities Surcharge” and that it used these charges to boost costs on clients who have been promised fastened charges.

The Hattis & Lukacs legislation agency final evening “filed 295 particular person shopper arbitrations towards Cox with the American Arbitration Affiliation,” representing purchasers in 17 of the 19 states Cox operates in, legal professional Daniel Hattis advised Ars. Hattis stated he goals to file hundreds extra arbitration instances towards Cox, which has an estimated 3.four million TV clients. The arbitration filings describe claimants as “sufferer[s] of Cox’s bait-and-switch scheme whereby the Firm fees clients extra for its Cable TV service plans than Cox marketed and promised.”

Cox’s customer support settlement has a compulsory arbitration clause, which clients can decide out of inside 30 days of receiving service. “Cox is at the moment below the mistaken impression that the arbitration clause is a legal responsibility defend such that they’re going to by no means should face penalties for his or her previous deception as a result of class actions aren’t potential, and customers will not trouble submitting a bunch of particular person arbitrations for $100 or so in damages,” Hattis advised Ars in an electronic mail.

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