Comcast scrambled to repair mistake that lower some customers’ add speeds by 20%

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Enlarge (credit score: Getty Photographs | Peter Dazeley)

Some Comcast prospects obtained an unwelcome shock yesterday morning when their add speeds have been immediately lowered from 20Mbps to 16Mbps. Comcast was elevating obtain speeds on its “Excessive Professional” tier from 600Mbps to 800Mbps—excellent news, to make sure—however the plan’s comparatively paltry 20Mbps add speeds obtained a simultaneous 20 p.c lower.

Clients affected by the change complained to Comcast, and two of them emailed Ars yesterday. Once we handed these complaints on to Comcast public relations, a spokesperson initially informed us that “there was no change to the upstream pace.” However after we identified that prospects have been in actual fact getting diminished add speeds, Comcast investigated additional and found it made a mistake whereas rolling out download-speed upgrades for a few of its plans.

“The purchasers who obtained the [download] pace improve final night time ought to now be seeing the right add speeds of their utilization meter,” Comcast informed Ars final night time. “Once we pushed the pace improve in a single day, there was a problem with how the add speeds have been provisioned, which is why the meter and our inner instruments that our care brokers use have been displaying the add pace of 16Mbps. When you notified us, we rapidly regarded into it and every thing ought to be appropriate now.”

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