AI’s chaotic rollout in massive US hospitals detailed in nameless quotes

AI’s chaotic rollout in big US hospitals detailed in anonymous quotes

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On the subject of synthetic intelligence, the hype, hope, and foreboding are abruptly all over the place. However the turbulent tech has lengthy induced waves in well being care: from IBM Watson’s failed foray into well being care (and the long-held hope that AI instruments could sooner or later beat docs at detecting most cancers on medical photographs) to the realized issues of algorithmic racial biases.

However, behind the general public fray of fanfare and failures, there is a chaotic actuality of rollouts that has largely gone untold. For years, well being care programs and hospitals have grappled with inefficient and, in some instances, doomed makes an attempt to undertake AI instruments, in keeping with a brand new examine led by researchers at Duke College. The examine, posted on-line as a pre-print, pulls again the curtain on these messy implementations whereas additionally mining for classes discovered. Amid the eye-opening revelations from 89 professionals concerned within the rollouts at 11 well being care organizations—together with Duke Well being, Mayo Clinic, and Kaiser Permanente—the authors assemble a sensible framework that well being programs can observe as they attempt to roll out new AI instruments.

And new AI instruments maintain coming. Simply final week, a examine in JAMA Inner Drugs discovered that ChatGPT (model 3.5) decisively bested docs at offering high-quality, empathetic solutions to medical questions individuals posted on the subreddit r/AskDocs. The superior responses—as subjectively judged by a panel of three physicians with related medical experience—recommend an AI chatbot equivalent to ChatGPT might sooner or later assist docs sort out the rising burden of responding to medical messages despatched via on-line affected person portals.

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